Frequently Asked Questions
1. How does Vendor Payout work?
VendorPayout links the vendor name associated with each product in your Shopify store. When you create or edit a product in Shopify Admin, you'll see a field labeled "VENDOR." Once all vendors are set up, VendorPayout scans your orders and calculates the breakdown for you.
You can force sync the products/vendors mapping through the app's interface.
2. Can I manually create a vendor in the app instead of using Shopify Admin?
Yes, you can manually create a vendor name through the app. Look for the link "click here to add a new vendor" within the app's vendor management section.
3. When I create a new vendor login, do you email my vendors with that login information?
No, VendorPayout does not send login information to your vendors to avoid potential spam or phishing concerns. It's the store owner's responsibility to notify vendors. Vendors can log in through this URL: https://www.vendorpayout.com/vendor-login
4. I just created an order, and I don't see it appear on VendorPayout?
VendorPayout auto-syncs every morning. If you need to force a sync, you can do so within the app's Order page.
5. I just installed the app, and it only synced my latest 250 orders. Can VendorPayout sync my past orders?
Yes. When you first install VendorPayout, the app syncs your latest 250 orders for speed. If you have more orders to sync, please contact support to assist with syncing additional orders in the background.
6. How does VendorPayout calculate a product that's on sale?
VendorPayout has a settings page where you can configure whether to perform vendor split/calculation on the sale price or the original product price.
7. Does VendorPayout calculate tax and shipping?
No, VendorPayout calculates commissions based solely on the product price.
8. I have one order that doesn't fit the normal flow. Can I edit the calculations?
Yes, you can customize and edit any order. If an order shouldn't be paid to a vendor, you can modify it accordingly within the app.
9. Does VendorPayout have an auto-payment system?
VendorPayout can send payments to your vendors through PayPal's Payouts. This is an optional feature. You can still pay your vendors through your own accounting apps such as QuickBooks, Xero, Stripe, ACH transfers, etc. VendorPayout offers an integration with PayPal as a quick way to pay your vendors.
To get started, you'll need:
- A PayPal business account
- Access to PayPal Payouts
- A confirmed identity, email, and bank account linked to your PayPal business account
- Sufficient funds in your PayPal business account
Using PayPal Payouts will incur a $0.25 fee per vendor payout. These are PayPal fees, and VendorPayout is not associated with these fees.
10. I need VendorPayout to split on Product Tags instead of Vendor name. Is that possible?
Yes, VendorPayout is continually adding new overrides into the system, allowing you to configure by product tags, titles, or even SKUs.
11. My calculations for vendors are very complex. Can you perform custom configurations?
Yes, VendorPayout can be tailored to fit your store's specific needs. Please contact support to discuss a customized plan.
If you have further questions or need assistance, please contact us at [email protected].